Back ache and Boxes

I received a call from Russell Start (MD Pickfords) yesterday. He was very apologetic and was willing to move heaven and earth in order to accommodate our move.

He had investigated the circumstances of my grievance and had come to the conclusion that it was a combination of poor communication and process issues and planned to remedy them in the not too distant future.

If I had received the call on Friday evening I would be moving with Pickfords but by Monday, when I received the call, I had already packed and arranged a mover who had hired a lorry.

An interesting note is that I had work to do at the weekend but had to for go it in order to facilitate the packing and that at my level of income, considering the 2 days of lost income as a cost of the move,  it has been substantially more expensive to pack ourselves and we are not covered by the carriers insurance.